PRELIMINARY INFORMATION FORM

  1. SUBJECT

The subject of this Preliminary Information Form is the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers (“Law No. 6502”) and the Distance Contracts Regulation (“Regulation”) (Regulation No. 29188 dated 27.11.2014) regarding the distance sales contract (“Contract”) established between the person who will purchase the product from the website (“BUYER”) and Rhow Tekstil Anonim Şti. (“SELLER/SERVICE PROVIDER”), located at Sultan Selim Mah. Boz Sok. No:18/6 4Levent/İstanbul, the legal owner of the website and responsible for the delivery of the product sold on the website.

By accepting this preliminary information form, the BUYER accepts in advance that he/she will be obliged to pay the order price and additional charges such as shipping fee, tax, if any, if any, and that he/she has been informed about this.

 

Seller Information

Title: Rhow Textile Joint Stock Company.
Address: Sultan Selim District Boz Street No:18/6 4Levent/Istanbul
Phone: 0 212 292 92 18
Email Address: Hello@rhow.shop
Website: www.rhow.shop

 

Recipient Information

Name/Surname/Title:
Address :
Telephone :
Email/Username:

  1. PRODUCT, PRICE, DELIVERY INFORMATION SUBJECT TO THE CONTRACT

The basic features of the Goods/Products/Products/Service (type, quantity, brand/model, color, number) are available on the SELLER's website. You can review the basic features of the product during the campaign period. Valid until the campaign date.

The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until updated and changed. The prices announced for a limited period are valid until the end of the specified period.

The sales price of the goods or services subject to the contract, including all taxes, is shown in the table below.

[Information such as product quality, price, delivery method, who will pay the delivery costs, etc. must be entered.]

Basic Features of the Goods or Services Subject to the Contract:

Product Type :
Product Quantity:

Sales Price of the Goods or Services Subject to the Contract Including All Taxes and Expenses:

Total Sales Price (Taxes Included):
Order Payment Method:


Information regarding delivery:

Delivery Address:
Billing Address:
Order Date:
Delivery Method:
Handling charges:
To Whom Are Delivery Expenses Bound?


Product Delivery Times

For shipments made via cargo, a clear delivery date cannot be shared. Delivery takes place within the estimated time period shown to you during the ordering phase.

 

Billing Information

Name/Surname/Title:
Address :
Telephone :
Email/Username:
Invoice Delivery: The invoice will be delivered together with the order to the invoice address during order delivery.

 

  1. RIGHT OF WITHDRAWAL
  • In distance contracts related to the sale of goods, the BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to him/her or to the person/organization at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER in writing. In distance contracts related to the provision of services, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service is started with the approval of the consumer before the expiration of the right of withdrawal period.
  • Expenses arising from the exercise of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he/she has been informed about the right of withdrawal.
  • In order to exercise the right of withdrawal, written notification must be made to the SELLER's address specified above by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the provisions of "Products for which the Right of Withdrawal Cannot Be Used" regulated in article 5.4 of this preliminary information form. In case of exercise of this right, the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
  • Return form
  • The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.
  • The SELLER is obliged to return the total price and the documents that put the BUYER indebted to the BUYER within 14 days at the latest from the date of receipt of the notice of withdrawal.
  • When the BUYER exercises his right of withdrawal, he is obliged to send the goods back to the Seller within ten days from the date of sending the relevant notification to the SELLER.
  • If the value of the goods decreases due to a reason caused by the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations that occur due to improper use of the goods or product during the right of withdrawal period.
  • If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

 

Products for which the right of withdrawal cannot be exercised are as follows:

  • Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are beyond the control of the seller or provider.
  • Contracts for goods prepared in line with the consumer's wishes or personal needs.
  • Contracts for the delivery of goods that are perishable or subject to expiry.
  • Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
  • Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
  • Contracts regarding books, digital content and computer consumables, data recording and data storage devices presented in material form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
  • Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
  • Contracts that must be made on a specific date or period, regarding accommodation, transportation of goods, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes.
  • Contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.
  • Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal.
  • In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.


Full Address, Fax Number or E-mail Information for Notification of Withdrawal:

Title: Rhow Textile Joint Stock Company.
Address: Sultan Selim District Boz Street No:18/6 4Levent/Istanbul
Phone: 0 212 292 92 18
Email Address: Hello@rhow.shop
Website:                  www.rhow.shop
Carrier Company for Return:
Cargo :

 

  1. GENERAL PROVISIONS
  • BUYER accepts, declares and undertakes that he/she has received, read and is informed about the basic characteristics of the contractual product, the sales price including all taxes, the payment method and the preliminary information regarding delivery and the right of withdrawal on the SELLER's website, and that he/she has given the necessary confirmation and approval for the sale in the electronic environment.
  • By confirming the Preliminary Information electronically, the BUYER accepts, declares and undertakes that he/she has obtained the address that should be given to the BUYER by the SELLER before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information correctly and completely.
  • By confirming the Preliminary Information electronically, the SELLER accepts, declares and undertakes that it has obtained the address that should be given to the BUYER by the SELLER before the establishment of the distance sales contract, the basic features of the ordered products, the prices of the products including taxes, and the payment and delivery information correctly and completely. Each product subject to the contract will be delivered to the BUYER or the person and/or organization at the address indicated by the BUYER within the specified period depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal period of 30 days. In the event that the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
  • SELLER accepts, declares and undertakes to deliver the product subject to the contract in full, in accordance with the qualities specified in the order and with the warranty documents and user manuals, if any, free from any defects, in accordance with the legal legislation requirements and standards, to perform the work in accordance with the principles of honesty and integrity with the information and documents required for the job, to maintain and increase the service quality, to show the necessary attention and care during the performance of the job, and to act with prudence and foresight.
  • SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.
  • The BUYER is obliged to check the Products upon receipt and to immediately notify the SELLER of any defects he finds.
  • If the products are to be delivered to another person indicated by the BUYER, the SELLER cannot be held responsible if the person/organization to whom the products are to be delivered does not accept the delivery.
  • The SELLER accepts, declares and undertakes that if it cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it will notify the consumer in writing within 3 days from the date it learns of this situation and will refund the total price to the BUYER within 14 days.
  • SELLER shall make all refunds in the cases specified in this Agreement in a single payment in accordance with the payment method used by the BUYER during the purchase and without imposing any expense or liability on the BUYER.
  • BUYER accepts, declares and undertakes that it will confirm this Preliminary Information Form electronically for the delivery of the contractual product, and that if the contractual product price is not paid by BUYER for any reason and/or is cancelled in the bank records, the SELLER's obligation to deliver the contractual product will be terminated.
  • The SELLER cannot be held responsible for any problems that the cargo company may encounter during the delivery of the Products to the BUYER and for the failure to deliver the ordered Product to the BUYER.
  • BUYER accepts, declares and undertakes that if the price of the contractual product is not paid to the SELLER by the relevant bank or financial institution as a result of the unfair use of the BUYER's credit card by unauthorized persons after the delivery of the contractual product to the BUYER or the person and/or organization at the address indicated by the BUYER, the BUYER will return the contractual product to the SELLER within 3 days, the shipping costs being borne by the BUYER.
  • If BUYER requests the goods to be sent by a carrier other than the carrier specified by SELLER, SELLER is not responsible for any loss or damage that may occur after the goods are delivered to the relevant carrier.
  • If the SELLER cannot deliver the contracted product within the specified time due to force majeure events that develop beyond the will of the parties, are unforeseen and prevent and/or delay the parties from fulfilling their debts, the SELLER accepts, declares and undertakes to notify the BUYER. The BUYER also has the right to request the SELLER to cancel the order, replace the contracted product with a similar one, if any, and/or postpone the delivery period until the preventive situation is eliminated. In the event that the order is cancelled by the BUYER, the product amount shall be paid to the BUYER in cash and in a single payment within 14 days. In the case of payments made by the BUYER with a credit card, the product amount shall be returned to the relevant bank within 14 days after the order is cancelled by the BUYER. Since the reflection of this amount in the BUYER's accounts after it is returned to the bank is entirely related to the bank transaction process, the BUYER accepts, declares and undertakes that it cannot hold the SELLER responsible for possible delays.

 

  1. DISPUTE

In the resolution of any dispute that may arise between the BUYER and the SELLER, the Seller's records (including magnetic records such as computer-voice records) constitute definitive evidence. The parties have agreed that in disputes arising from the implementation and interpretation of the Distance Sales Contract, the Consumer Arbitration Committees at the place where the Buyer and the Seller reside, within the monetary limits determined each year within the framework of the legislation, and the Consumer Courts in cases exceeding the limits, will have jurisdiction.

Information on Application Amounts to be Made to Consumer Arbitration Committees for 2024:

  • In disputes under 000 TL, it is mandatory to apply to the District and Provincial Consumer Arbitration Committees.
  • Applications cannot be made to the Consumer Arbitration Committees for the resolution of disputes of 000 TL and above.

Applications cannot be made to the Consumer Arbitration Committees for disputes above these values.

  1. OTHER PROVISIONS

After this Preliminary Information Form consisting of 8 articles is read and accepted by the BUYER in electronic environment, the Distance Sales Contract establishment phase will begin.

Date :
Buyer :
Sales person :